WE PROVIDE HEALTH AND SOCIAL CARE SERVICES THAT MAKE A REAL DIFFERENCE TO PEOPLE’S LIVES
Across Devon, our teams of care professionals work with patients and their families to support peoples’ independence, health and well-being. We provide support which avoids hospital admissions, or if an admission is necessary, we try to make their stay in hospital as short and effective as possible before working with them on a safe discharge home.
In any 24 hours we visit 1,600 patients in their own homes to help them rehabilitate after illness or injury. At any one time, there are approximately 600 people in our hospitals and 7,000 receiving care from us in their own homes.
In 2014/15, we treated 96,636 inpatients, saw 431,689 outpatients and delivered 1,472 babies.
Our values guide everything we do. At all times, we aim to:
- Demonstrate compassion
- Strive for excellence
- Respect diversity
- Act with integrity
- Listen and support others
A HIGH-PERFORMING TRUST
Our most recent staff survey ranked us 4th in England for staff satisfaction. Our patients (through the friends and family test) regularly report an average of over 95% satisfaction with our services.
The Care Quality Commission inspected our services in 2014 and found our community services to be ‘close to outstanding’ with inspectors wishing they lived in Devon. Our medical inpatient services at NDDH were the first to be judged as ‘outstanding’ by the CQC.
According to many clinical targets we rate as one of the best performing non-Foundation Trust in England because we treat patients according to the 18 week waiting time targets, have very few hospital-acquired infections and meet our 4-hour waiting times for urgent care.
We achieve all this because we offer a wide range of hospital, outpatient, home-facing and specialist services across most of Devon. We have a huge range of clinical expertise that we share across professional spheres to ensure people get world-class care when they need it.